RETURN POLICY
Last updated February 26, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at novastardust. [email protected] to obtain a Return Merchandise Authorization (MA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
NOVASTARDUST LLC
Attn: Returns
RMA #
225 highland park dr
athens, United States 30605
Georgia
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed,
EXCEPTIONS
For defective or damaged products, please contact us at the coritact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at
706-340-8907
novastardust.store@gmail. com